Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can make for our members: You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. You also must be able to work a flexible schedule that includes evening hours. You'll need to be efficient, productive and thorough dealing with our members over the phone. Primary Responsibilities: Call members to schedule in home visits with a Physician or a Nurse Practitioner Answer inbound calls from members and assist them with their inquiries Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern This is high volume, customer service environment. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. After you have completed all of these steps, you can check on the status of your application at any time, but you will also be notified via e-mail. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. This may include a link for an on-line pre-screening test that we ask you to complete as part of our selection process. Once you submit your resume, you'll receive an email with next steps. profile, history, certifications and application/job questions). And you can start by completing all required sections of your application. In today's ultra-competitive job market, the importance of putting your best foot forward is more important than ever. There are several steps in our hiring process - it's a thorough process because we want to ensure the best job and culture fit for you and for us. It may be necessary, given the business need, to work occasional overtime or weekend. Employees are required to work an 8-hour shift between our normal business hours of 9:00 am to 5:30 pm PST, 10am to 6:30pm MST. This position is full-time (40 hours/week) Monday - Friday. Join us as we go beyond basic care to health programs integrated across the entire continuum of care. Now's your chance to make a real impact by being an integral part of our progressive house calls program. Here's an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 10 leader. Who says house calls are a thing of the past? At UnitedHealth Group, we're always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. If you are strong in leadership, planning and have the right personality for the job, then apply for the position of Customer Service Representative - Remote in Pacific OR Mountain Time Zone at UnitedHealth Group today! $1,500 Sign On Bonus For External Candidates If you are located within PST OR MST, you will have the flexibility to telecommute (work from home) as you take on some tough challenges. Growing your career as a Full Time Customer Service Representative - Remote in Pacific OR Mountain Time Zone is a great opportunity to develop relevant skills. We are hiring a resourceful Customer Service Representative - Remote in Pacific OR Mountain Time Zone to join our vibrant team at UnitedHealth Group in Las Vegas, NV.
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